FAQ: Frequently Asked Questions

We're happy to assist in any way possible. Remote Telemetry has always been viewed as some sort or black art. We demystify and manage all the hard parts and just let you get on with using your data to run your business smoothly.

Our hosted service was designed for the web from day one. All the pieces where made to fit together.

We built the service and manage it for you. Taking the risk and complexity out of implementing and maintaing a telemetry and control system.

In short we offer the benefits of SCADA without the complexity and cost.

Once off hardware purchase for the Agent and or any optional extras. Then it's $60 a month or $120 a month for Satellite.

No we do not charge seat based licensing.

Whom ever needs access to the data can be provided a login without further cost.

6x analogue (0-5v, 4-20mA, 0-20mA).

6x digital Inputs of which 3 may also measure pulse counts and and widths.

16x SDI12 Parameters.

16 Modbus Inputs (Serial Either Master or Slave)

16 Modbus Outputs (Serial Either Master or Slave)

You can control up to 6x digital outputs. Examples could include the stopping and starting of pumps or opening and closing of motorized valves, manually or based on input received from your sensors.

These outputs can readily drive relays, contractors and solenoids.

Prior to installation we will discuss your requirements and will have created a config to "push" down to the agent.

If you are installing multiple agents in different sites doing the same job then we only need to make one config that is shared by all the agents no matter where they are.

We can then customize each site if there are addition sensors being installed.

Installation is easy, wire in your sensors and call us to let us know the serial number and location/name of your site.

We push the config to the agent and it starts working.

We provide the AgentG2 and the backend servers and software it communicates with.

You provide the sensors and wire them into the AgentG2. We can help you with installation over the phone and we can also assist you with selecting the right sensor if you so desire.

Selling sensors is not our primary business. In saying that though, there are some we've come across that we've found to be particularly good. We'll be happy to advise or assist you in purchasing them.

Yes you can, we've even put together our own tailored solar housing which includes the AgentG2, 10w solar panel and battery (which the AgentG2 can charge without extra equipment).

We normally provide this solution with a pressure sensor for measuring tank levels but you could use this solution with nearly any monitoring sensor you'd like.

Yes the AgentG2 intelligently charges lead acid battery's and can directly manage a solar panel as well.

You can log onto the website from any web browser enabled device.

e.g. PC, Mac, tablet, smart phone.

Yes you can, more than just view.

You can view data, add notes, respond to alarms, and view graphs. Administrators can make configuration changes or activate control buttons such as turning on or off pumps etc.

Our web portal can tell when you connect using a smart phone or tablet and different (optimized) navigation button are displayed for easier use.

Yes, you can access the web portal from any browser, anywhere in the world.

Yes, just call us and let us know so we can rename it and reconfigure it with any changes.

We can also update the mapping coordinates so your map view is kept up to date.

Sure, we actually create and maintain your configs for you so you don't even need any programming skills. You just tell us what you're plugging in and what you'd like to do. We'll create a config to suit your needs.

If you prefer to create and manage your own. All the tools required are available right on the website.

No, as long as there is power and the sensors are functioning the Agent will continue to gather data.

Depending on sampling rates the agent can store months worth of data.

Pervasive Telemetry also provide a satellite solution.

A Wi-Fi Version of the AgentG2 is coming soon.

Your data is stored securely on our servers using redundancy (We keep more than one copy).

We communicate with your web browser using encryption to prevent your information being intercepted.

We do not store passwords.

We keep a detailed history so that you have a record of all accesses and changes.

No the AgentG2 meets IP 41 only.

Call us, we're available 24x7x365.25

We can also be contacted via email.

admin@pervasivetelemetry.com.au

As long as you don't take to it with a hammer, your monthly subscription is akin to a perpetual warranty. We'll swap it out at no cost.

Please send the Agent back though. We are always very interested in how our devices fail. We work very hard to make them as reliable as we can. Our some of our best clues for improvements come from the units that have failed.

Pervasive Telemetry Pty Ltd recognises that your privacy is very important to you and that you have right to control your personal information. We adhere to the National Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act). We are committed to protecting the personal information that you have given to us.

Privacy Policy

The customer always owns the data.

Pervasive Telemetry offers a pickup and delivery service for your information.

We collect it using our Agents and Deliver it to you via our website.

At any time you may download copies of all the data we hold for you from the website. We are also happy to provide your information to you in a range of formats as well as live replication options.

Should you decide to close your account with us, access to the website for the purpose of accessing your information will continue.

Data May be removed from our servers at your request.

At any time you may download copies of all the data we hold for you from the website. We are also happy to provide your information to you in a range of formats as well as live replication options.